Lopesan Costa Bávaro

Privacy Policy

Welcome to one of LOPESAN websites. This Privacy Policy is an integral part of the Legal Notice where the General Conditions of use are established. Accessing and browsing the site, or using its services imply accepting these General Conditions (and hence the Privacy Policy and Cookies Policy). Please read them carefully.

The privacy policy is part of the general terms applied to this website.

Who is responsible for the data processing?

LOPESAN HOTEL MANAGEMENT, S.L.U.(en adelante LOPESAN) CIF: B76261130
C/ Alcalde Enrique Jorge, 1 35100- San Fernando

You may contact us by any of above mentioned means. We reserve the right to modify or adapt this privacy policy at any time. We recommend you to read it carefully and, in case you registered and signed in to your account, you will be informed about the amendments.

Guests

To what purpose are we going to process your personal data?

Your personal data will be processed to manage your booking and your stay at the hotel as well as to guarantee the coverage of expenses associated to this stay.
According to the established in the current national legislation, your data will be passed on to the State Security Forces and Corps. It also will be transferred to any agency or tour operator involved.
The data will be kept for a minimum of 6 years, according to the established fiscal, mercantile, consumption and registered traveller regulations.

What is the basis for the lawfulness of the data processing?

The lawful basis is your consent.

Web or e-mail contacts

What data do we collect via our website?

We may process your IP, your operating system and the length of your visit anonymously. In case you provide us data via a contact form, you will identify yourself in order for us to contact you, if necessary.

To what purpose are we going to process your personal data?

– To reply to your questions and requests.
– To perform the requested service, reply to your request and process your petition.
– To send information by electronic means concerning your request.
– To send information of commercial interest or about events, in case an express consent has been given.
– To perform analyses and improvements on our website concerning our product and services. To improve our marketing strategy.

What is the basis for the lawfulness of the data processing?

The acceptance and the consent of the interested party: In those cases, in which it is necessary to fill out a form and to click the “Send” button in order to make a request, by clicking the mentioned button you automatically and necessarily accept our privacy policy and confirm to have been informed about and to agree to the terms attached to the form.
Mandatory fields of all our forms are marked with *. If you do not provide the required information, or do not accept the privacy policy by checking the relevant box (it usually says: I am over the age of 14 and I have read and accept the privacy policy), the form will not be sent.

Newsletter Contacts

What data do we collect via our newsletter?

On our website you can subscribe to our newsletter if you provide us with an email address where to send it to.
Therefore, we do store your email address in our database and will send you emails on a regular basis until you unsubscribe or we stop sending emails in general.
With every newsletter you will have the option to unsubscribe.

To what purpose are we going to process your personal data?

– To perform the requested service.
– To send information by electronic means concerning your request.
– To send information of commercial interest or about events, in case an express consent has been given.
– To perform analyses and improvements on our website concerning our product and services. To improve our marketing strategy.

What is the basis for the lawfulness of the data processing?

The acceptance and the consent of the interested party: In those cases, in which it is necessary to fill out a form and to click the “Send” button in order to make a request, by clicking the mentioned button you automatically and necessarily accept our privacy policy and confirm to have been informed about and to agree to the terms attached to the form.
Mandatory fields of all our forms are marked with *. If you do not provide the required information, or do not accept the privacy policy by checking the relevant box (it usually says: I am over the age of 14 and I have read and accept the privacy policy), the form will not be sent.

Clients

To what purpose are we going to process your personal data?

– To draw up and follow up an estimate via email.
– To send information by electronic means concerning your request.
– To send information of commercial interest or about events, in case an express consent has been given.
– To manage and perform administrative, communicational and logistical services.
– For billing and corresponding tax declaration purposes.
– To undertake corresponding transactions.
– For control and recovering purposes.

Quality Surveys

To what purpose are we going to process your personal data?

– To evaluate the quality of the provided service.
– To improve the offered services in compliance with ISO.

What is the basis for the lawfulness of the data processing?

The lawful basis is the express consent of the respondent.

Suppliers

To what purpose are we going to process your personal data?

– To send information by electronic means concerning your request.
– To send information of commercial interest or about events, in case an express consent has been given.
– To manage and perform administrative, communicational and logistical services.
– For billing purposes.
– To undertake corresponding transactions.
– For billing and corresponding tax declaration purposes.
– For control and recovering purposes.

What is the basis for the lawfulness of the data processing?

The lawful basis is the acceptance of a contractual relationship or, if not existing, your consent by contacting us or offering us your products by any mean.

Members

To what purpose are we going to process your personal data?

– To plan all necessary actions in order to fulfill the company’s purposes.
– For internal management and its legal compliance.
– To call meetings.
– To undertake corresponding transactions
– For corresponding tax declaration purposes

What is the basis for the lawfulness of the data processing?

The lawful basis is contractual: either the acceptance of a share sale and purchase agreement (or similar), or the participation in the company’s establishment.

Social Network Contacts

To what purpose are we going to process your personal data?

– To reply to your questions and requests.
– To perform the requested service, reply to your request and process your petition.
– To interact with you and build a community of followers.

What is the basis for the lawfulness of the data processing?

The acceptance of a contractual relationship in context with corresponding the social network, according to its privacy policy:
– Facebook http://www.facebook.com/policy.php?ref=pf
– Instagram https://help.instagram.com/155833707900388
– Twitter http://twitter.com/privacy
– Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
– Pinterest https://about.pinterest.com/es/privacy-policy
– Google* http://www.google.com/intl/es/policies/privacy/
*(Google+ y Youtube)

For how long are we going to store the personal data?

By having a specific profile, we can look up or remove your data only to a limited extend.We will process it as long as you follow us, are friends with us, or press the “like”, “follow” or similar buttons.
Data amendments or restriction of information and posts are to be done via the profile settings of the corresponding social network.

Job Seekers

To what purpose are we going to process your personal data?

– Contestar a tus consultas, solicitudes o peticiones.
– Gestionar el servicio solicitado, contestar tu solicitud, o tramitar tu petición.
– Relacionarnos contigo y crear una comunidad de seguidores.

¿Con que finalidades vamos a tratar tus datos personales?

– To organise selection processes for the recruitment of employees
– To convoke you to an interview and evaluate your candidacy
– In case of having received your consent, we could pass your data on to collaborating companies, with the only purpose to help you finding work.
– If you check the box accepting the privacy policy, you automatically consent to pass your application on to all entities that are part of the corporate group in order to include your candidacy to their selection processes.
Furthermore, we inform you that your CV will be safely destroyed after one year has passed since the receipt.

What is the basis for the lawfulness of the data processing?

The lawful basis is your unequivocal consent by sending your CV.

Do we include personal data of a third party?

No. As a general rule, we only do process those data that has been provided by the applicants. In case of providing data of a third party, you will previously have to inform them and ask for their consent. If you fail to do so, the company shall be exempt from liability for the breach of this obligation.

And what about the data of minors?

We do not process the data of persons under 14. Therefore, please do not provide data if you are not over 14, or as the case may be, do not provide data of a third party under mentioned age. LOPESAN HOTELS MANAGEMENT, S.L.U. shall be exempt from liability for the breach of this requirement.

Do we send electronic communications?

– Only to process your application in case you did provide us your email address as means of contact.
– For the sending of commercial communications we do need your previous and express consent.

What security measures do we apply?

There is no reason to worry. We did establish a perfect mechanism in order to protect the personal data we process and we do use all possible technical means to avoid the loss, misuse, alteration, unauthorised access and theft of personal data.

Who will receive your data?

Your data will not be transferred to third parties, unless for legal obligation. They will be passed on to the Spanish State Agency of Tax Administration, to banks and financial entities in order to charge the service provided or product acquired, as well as to the persons in charge of the necessary processing in order to implement the agreement.
In case of choosing an app, web, platform, credit card or any other type of online service for a purchase or payment, your data will be transferred to the chosen platform and its environment, always with highest safety standards.
If instructed by us, the web development, maintenance or hosting company will have access to the content of our website, after having signed a service agreement which binds them to use the same level of privacy as us.
Any data transferred internationally by using US-American apps will be protected by the EU-US Privacy Shield framework, which guarantees strong data protection obligations on US companies receiving personal data from the EU.

What are your rights?

– To know whether or not we are processing your data.
– To have access to your personal data.
– To request an amendment in case your data is not correct.
– To request the deletion of your data if their processing is not relevant anymore for the purpose they were collected for, or if you revoke your consent.
– To request the limitation of the data processing. In some cases data will be kept in accordance with prevailing legislation.
– To transfer your data, which will be provided in a structured, usual or machine readable manner. If you prefer so, we can transfer the data to the new controller, appointed by you. This is only valid in certain cases.
– To file a claim before the Spanish Data Protection Agency or competent supervisory authority, in case you believe we did not treat you correctly.
– To revoke the consent for any processing at any time.
In case some of your data should change, we would appreciate if you informed us in order update them.

Would you like to receive a form to exercise your rights?

– We do have forms at your disposal to exercise your rights. Send us an email requesting it or, if you prefer so, you can use the ones prepared by the Spanish Data Protection Agency or third parties. – These forms must be signed electronically or must have a copy of your ID attached. – If someone else represents you, a copy of the person’s ID or her/his electronic signature must be included too. – The forms can be submitted in person, by mail or email to the above mentioned responsible party.

How long does it take us to process your exercise of right?

That depends on the right, but maximum one month after receiving your claim and two months if the matter is complex. In case of needing more time, we would inform you.

Do we use cookies?

In case we use a type of cookie, different to the necessary ones, you can read the cookie policy in the corresponding link of our homepage.

For how long are we going to store your personal data?

– Your personal data will be kept for as long as you are associated with us.
– Once you disassociate, your personal data, processed to the corresponding purpose, will be kept during the legally established time period. Including the period a judge or court can request the data in order to perform legal actions, before the limitation period expires.
– In case of legal obligation, the processed data will be kept until the expiration of the above mentioned legal time period. In case of non-existence of such legal time period, data will be kept until the interested party requests their deletion or revokes the given consent.
– All information and communications regarding your purchase or our service performance will be kept until the warranty of the product or service expires, in order to process possible claims.

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